Refund Terms
At Aelarba, we strive to provide our customers with a positive experience and stand behind the quality of our email marketing services. If you are not satisfied with your purchase for any reason, you may be eligible for a refund subject to the terms and conditions outlined in this Refund Policy.
To be eligible for a refund, you must meet the following criteria:
If you meet these eligibility criteria, please contact us at support@aelarba.com to initiate the refund process. We will review your request and respond to you as soon as possible.
Once your refund request is received and approved, we will process the refund to the original method of payment used for the purchase. Depending on your financial institution, it may take several business days for the refund to be reflected in your account.
If the refund is approved, you will receive a confirmation email notifying you of the refund amount and the expected timeline for processing. If the refund is denied for any reason, we will provide you with an explanation of the decision and any relevant information regarding your purchase.
Please note that refunds are typically processed within 6 days of approval, but the actual timing may vary depending on factors such as bank processing times and the payment method used for the purchase.
While we strive to accommodate refund requests whenever possible, there are certain situations where refunds may not be granted or may be subject to additional terms and conditions:
If you have any questions or concerns about the eligibility of your refund request, please contact us at support@aelarba.com for assistance. We are here to help and will do our best to address your concerns in a fair and timely manner.
Customers may cancel or modify their subscription at any time through their account settings on the Aelarba platform. Cancellations and modifications will take effect immediately, and no further charges will be incurred beyond the current billing cycle.
If you choose to cancel your subscription, you will retain access to the services until the end of the current billing period. At that time, your account will be downgraded to the free plan, and you will lose access to any premium features associated with your subscription.
Please note that canceling your subscription does not automatically trigger a refund unless you meet the eligibility criteria outlined in this Refund Policy. If you believe you are eligible for a refund, please follow the instructions provided in the "Eligibility for Refunds" section above.
If you have any concerns about a billing issue or believe that you have been incorrectly charged for Aelarba services, please contact us at support@aelarba.com to resolve the issue directly. We are committed to providing excellent customer service and will work with you to address any billing discrepancies.
Customers who initiate chargebacks or disputes with their financial institution without first contacting Aelarba to attempt to resolve the issue may be subject to account suspension or termination. Chargebacks and disputes can result in additional fees and penalties imposed by our payment processing partners.
We encourage customers to communicate openly and honestly with us about any billing concerns or disputes so that we can resolve them quickly and amicably. Your satisfaction is our top priority, and we appreciate your cooperation in resolving any issues that may arise.
Subscription renewals are automatic unless canceled by the customer prior to the renewal date. If you wish to cancel your subscription and avoid being charged for the next billing cycle, you must do so through your account settings before the renewal date.
If your subscription is renewed and you believe you are eligible for a refund for the renewal charge, please follow the instructions provided in the "Eligibility for Refunds" section above to submit a refund request. Refunds for subscription renewals are subject to the same terms and conditions as initial purchases.
We recommend reviewing your subscription settings and payment information regularly to ensure that they are up to date and accurate. If you have any questions or concerns about your subscription or renewal, please contact us at support@aelarba.com for assistance.
Certain items are non-refundable and will not be eligible for a refund under any circumstances:
If you have any questions about the eligibility of a particular item for a refund, please contact us at support@aelarba.com for clarification before making a purchase.
We reserve the right to refuse refunds for items that are clearly marked as non-refundable or for which a refund policy is explicitly stated at the time of purchase.
If you have any questions, comments, or concerns about our refund policy or your eligibility for a refund, please contact us at support@aelarba.com. Our customer support team is available to assist you and will respond to your inquiries as quickly as possible.
We value your feedback and are committed to providing excellent customer service. Your satisfaction is important to us, and we will do our best to address any issues or concerns you may have regarding refunds or billing matters.
Thank you for choosing Aelarba for your email marketing needs. We appreciate your business and look forward to serving you.
Aelarba reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the refund policy will be posted on this page and will become effective immediately upon posting.
Customers are encouraged to review this refund policy periodically for changes. By continuing to use Aelarba services after any such changes are made, you signify your acceptance of the modified refund policy. If you do not agree to the modified refund policy, you should discontinue use of the services and contact us to request account closure and deletion of your information.
If you have any questions or concerns about this refund policy or any other aspect of our services, please contact us at support@aelarba.com. We appreciate your cooperation and understanding.
This refund policy is provided for informational purposes only and does not constitute a legally binding contract between Aelarba and its customers. Aelarba reserves the right to make exceptions to this policy on a case-by-case basis at its sole discretion.
Aelarba may amend or modify this refund policy at any time without notice, and such changes will be effective immediately upon posting. Customers are encouraged to review this refund policy periodically for updates and changes.
If you have any questions or concerns about this refund policy or require clarification on any aspect of the policy, please contact us at support@aelarba.com for assistance. We appreciate your cooperation and understanding.