This Refund Policy outlines the terms and conditions under which refunds are provided by Convo Crafters AI for products or services purchased through our website or other sales channels. By making a purchase, you agree to this Refund Policy.
Please read this policy carefully before making a purchase. If you do not agree with any part of this policy, please do not proceed with the purchase.
Convo Crafters AI reserves the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
We offer refunds under the following circumstances:
Refunds may not be provided under the following circumstances:
We reserve the right to deny refunds if we determine that a request does not meet the eligibility criteria or is not made within the specified refund period.
To request a refund, please contact our customer support team at support@convocraftersai.com. Include your order details, reason for the refund request, and any supporting documentation or evidence.
Once your refund request is received and validated, we will process the refund within 3 days. Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
Please note that processing times for refunds may vary depending on your payment provider and banking institutions.
For subscription-based services, refunds may be provided according to the terms specified in the subscription agreement. Users may be eligible for a prorated refund for unused portions of their subscription period if cancellation is initiated within the specified timeframe.
Refunds for subscription services are typically processed based on the billing cycle and may take up to 5 days to reflect in the User's account. Users are responsible for managing their subscriptions and canceling auto-renewals if they wish to avoid future charges.
If a subscription is canceled due to non-payment or violation of terms, refunds may not be provided, and access to the subscription services may be terminated immediately.
Refunds for digital products, such as software licenses, downloadable content, or digital services, are subject to the terms outlined at the time of purchase. Users may be eligible for a refund if the digital product is defective, not as described, or incompatible with their system.
Before requesting a refund for a digital product, Users are encouraged to review product specifications, compatibility requirements, and user reviews. Refunds may not be provided for digital products due to personal preference, change of mind, or misuse.
If a refund is approved for a digital product, access to the product may be revoked, and Users may be required to uninstall or delete any downloaded or accessed content.
Refunds for physical goods, such as merchandise or hardware products, are subject to the condition that the item is returned in its original packaging and undamaged within 6 days of purchase. Users may be responsible for return shipping costs unless the return is due to product defects or errors on our part.
Returned physical goods will be inspected upon receipt, and refunds will be processed based on the condition of the returned item. Refunds for physical goods may exclude shipping and handling charges unless the return is a result of our error.
Refunds for customized or personalized physical goods may be limited or non-refundable, depending on the nature of the customization and production process. Users should review product descriptions and customization options before making a purchase.
In certain cases, exceptions to our refund policy may be granted at the discretion of Convo Crafters AI. Users with unique circumstances or unresolved disputes may contact our customer support team for further assistance.
We strive to provide fair and reasonable solutions for refund requests and disputes. If a resolution cannot be reached through standard channels, Users may have the option to escalate the matter to mediation or arbitration in accordance with applicable laws and regulations.
Any refunds granted outside of our standard refund policy do not establish precedent or waive our rights to enforce the terms of this Refund Policy in other cases.
In the event that Convo Crafters AI cancels or discontinues a service for which Users have prepaid, Users may be eligible for a prorated refund based on the remaining unused portion of the service subscription or term. We will notify affected Users of any service cancellations or discontinuations and provide refund options as applicable.
Refunds for cancelled or discontinued services will be processed according to the original payment method used for the purchase. Users may be required to confirm their refund preferences and provide necessary information for processing.
If a service is discontinued due to factors beyond our control, such as technical issues, legal requirements, or business restructuring, refunds may be limited to the extent permitted by applicable laws and agreements.
If a User disagrees with a refund decision or believes that a charge was made in error, they should contact our customer support team immediately to resolve the issue. We will investigate refund disputes promptly and provide a response within a reasonable timeframe.
Users are encouraged to refrain from filing chargebacks or payment disputes with their financial institution without first attempting to resolve the issue through our support channels. Chargebacks and payment disputes can result in additional fees, penalties, and account restrictions.
If a chargeback is initiated without prior communication and resolution attempts, we reserve the right to suspend or terminate the User's account, withhold services, and pursue legal remedies to recover disputed funds.
Convo Crafters AI may update or modify this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. Updated versions of the Refund Policy will be posted on our website, and the effective date will indicate the last revision.
Users are responsible for reviewing the Refund Policy periodically to stay informed about refund procedures, eligibility criteria, and any policy changes. Continued use of our products or services after policy updates constitutes acceptance of the revised Refund Policy.
If you have any questions or concerns about the Refund Policy updates, please contact us at support@convocraftersai.com for clarification and assistance.