Welcome to the refund policy of Delpmar ("we", "our", "us"). This policy outlines our guidelines and procedures regarding refunds for our email service subscriptions or purchases. By using our service, you agree to comply with the terms of this refund policy.
If you have any questions or concerns about our refund policy or your eligibility for a refund, please contact us at support@delpmar.com. We are committed to providing a transparent and fair refund process to our users while ensuring the sustainability of our business.
This refund policy applies to all users of our email service, including registered users and visitors to our website. Please read this policy carefully to understand our refund criteria, eligibility requirements, and procedures for requesting a refund.
To be eligible for a refund, you must have purchased a subscription to our email service or made a qualifying purchase that is covered by our refund policy. Refunds may be available under certain circumstances, such as dissatisfaction with the service, technical issues, or billing errors.
We may require you to provide proof of purchase or other documentation to verify your eligibility for a refund. Refunds are typically granted at our sole discretion and are subject to review and approval by our support team. We reserve the right to deny refund requests that do not meet our refund criteria or are deemed ineligible for any reason.
Please note that refunds may not be available for certain types of purchases or subscriptions, such as promotional offers, one-time purchases, or purchases made through third-party platforms. Refund eligibility may also vary depending on your subscription plan, billing cycle, or payment method.
If you believe you are eligible for a refund, you may submit a refund request by contacting our support team at support@delpmar.com. Please provide detailed information about your purchase, including your account details, transaction ID, and the reason for your refund request.
Our support team will review your request and may ask for additional information or documentation to assist with the review process. We strive to process refund requests in a timely manner, but the processing time may vary depending on the complexity of the request and the volume of requests we receive.
If your refund request is approved, we will issue a refund to the original payment method used for the purchase. Refunds may take several business days to appear in your account, depending on your payment provider's policies. We will notify you via email once the refund has been processed.
Refunds may be granted based on the following criteria:
Refunds may be denied if:
We reserve the right to refuse refunds in cases where we believe that granting a refund would be impractical, unfair, or contrary to the best interests of our business or our users.
The refund period refers to the timeframe during which you may request a refund for your purchase or subscription. The refund period may vary depending on the type of purchase, subscription plan, or promotional offer.
For most subscription plans, the refund period is typically 30 days from the date of purchase or activation of your subscription. Some promotional offers or special deals may have a shorter refund period or may be non-refundable.
We encourage you to review the terms and conditions of your purchase or subscription to determine the applicable refund period and any eligibility requirements or restrictions. Refund requests submitted after the expiration of the refund period may be denied at our discretion.
If you wish to cancel your subscription and request a refund, you may do so by contacting our support team at support@delpmar.com. Please provide your account details and the reason for your cancellation and refund request.
Refunds for subscription cancellations are subject to our refund criteria and eligibility requirements. Depending on the timing of your cancellation and the remaining duration of your subscription, you may be eligible for a full or partial refund of your subscription fee.
Please note that if you cancel your subscription after the refund period has expired, you may not be eligible for a refund unless you can demonstrate extenuating circumstances or exceptional reasons for your cancellation.
If you have made a one-time purchase of a product or service that is covered by our refund policy, you may request a refund by contacting our support team at support@delpmar.com. Please provide your account details and the reason for your refund request.
Refunds for one-time purchases are subject to our refund criteria and eligibility requirements. We may grant refunds for eligible purchases based on the circumstances of your request and our assessment of your eligibility for a refund.
Please note that some one-time purchases, such as digital downloads or non-tangible goods, may be non-refundable unless they are defective or not as described. Refund eligibility may vary depending on the type of product or service you have purchased.
From time to time, we may offer promotional deals, discounts, or free trials for our email service or related products and services. Refunds for promotional offers are subject to the terms and conditions of the specific promotion and may have different refund criteria or eligibility requirements.
If you have participated in a promotional offer and wish to request a refund, please review the terms and conditions of the offer to determine if you are eligible for a refund. Refunds for promotional offers may be granted at our discretion based on the terms of the promotion and our assessment of your eligibility.
Refunds for promotional offers may be subject to additional restrictions, such as a limited refund period or exclusions for certain types of purchases or subscriptions. Please contact our support team at support@delpmar.com for assistance with refund requests related to promotional offers.
In the event of a service disruption or outage that significantly impacts your ability to use our email service, you may be eligible for a refund of your subscription fee or a credit to your account. Service disruptions may include prolonged downtime, server issues, or technical failures that prevent normal operation of our service.
If you experience a service disruption, please report it to our support team at support@delpmar.com. We will investigate the issue and determine the appropriate course of action, which may include issuing refunds or credits to affected users. Refunds for service disruptions are granted at our discretion based on the severity and duration of the disruption.
We strive to minimize service disruptions and maintain the reliability of our email service, but we cannot guarantee uninterrupted or error-free operation. Our liability for service disruptions is limited to the refund or credit of subscription fees paid for the affected period, and we shall not be liable for any other damages or losses arising from the disruption.
There may be certain exceptions to our refund policy, where refunds are not available or are subject to additional terms and conditions. These exceptions may include:
We reserve the right to make exceptions to our refund policy on a case-by-case basis, in our sole discretion. Exceptions may be granted for extenuating circumstances or situations that warrant special consideration, but they are not guaranteed and do not establish a precedent for future refunds.
If you believe that you qualify for an exception to our refund policy, please contact our support team at support@delpmar.com to discuss your situation and request an exception. We will review your request and notify you of our decision in accordance with our refund policy and applicable laws.
