Welcome to Dravven's Terms of Service. By accessing or using our services, you agree to comply with these terms and conditions. Our services, including chatbot support, are designed to enhance your experience and provide seamless communication solutions.
If you have any questions about these terms, please reach out to our support team at support@dravven.com. We are committed to ensuring transparency and clarity regarding our services, and your feedback is valuable in improving our offerings.
These Terms of Service govern your use of Dravven's website, applications, and any related services. Please read them carefully before proceeding, as they outline your rights and responsibilities as a user of our platform.
To access chatbot support and other services, you may need to create an account on Dravven. During the registration process, you agree to provide accurate and complete information. It is your responsibility to maintain the confidentiality of your account credentials and to notify us of any unauthorized access.
By registering an account, you affirm that you are at least 18 years old or have the legal capacity to enter into contracts. If you are registering on behalf of a company or organization, you represent that you have the authority to bind them to these Terms of Service.
Dravven reserves the right to suspend or terminate accounts that violate our terms or engage in fraudulent activities. We may also modify or discontinue services at our discretion, with reasonable notice to affected users.
Our chatbot support service aims to assist users with inquiries, technical issues, and general assistance related to our products and services. While we strive to provide accurate and timely responses, please note that our chatbots operate based on predefined algorithms and may not always offer personalized solutions.
Dravven's support team monitors chatbot interactions to improve performance and address common user concerns. However, we cannot guarantee that all inquiries will be resolved immediately through the chatbot interface.
For complex issues or specialized assistance, our support team is available via email at support@dravven.com. We encourage users to provide detailed information when seeking help, including screenshots or error messages, to expedite the resolution process.
While using Dravven's services, including chatbot support, users must adhere to our code of conduct. This includes refraining from engaging in abusive, harassing, or unlawful behavior towards our staff or other users.
Users are responsible for the content they generate or share through our platform, including chatbot interactions. Content that violates intellectual property rights, privacy, or our community guidelines may be removed, and accounts associated with such content may be terminated.
Dravven reserves the right to monitor user activity and content to ensure compliance with our policies. We may take appropriate action, such as suspending or banning accounts, in cases of misconduct or violation of our terms.
All content, including but not limited to text, graphics, logos, and software, on Dravven's website and applications is the intellectual property of Dravven or its licensors. Users are granted a limited, non-exclusive license to access and use our services for personal or business purposes.
Users must not reproduce, modify, distribute, or exploit our intellectual property without prior authorization. This includes reverse-engineering our software, creating derivative works, or using our branding in a manner that implies endorsement or affiliation.
If you believe that your intellectual property rights have been infringed upon by a user of Dravven's platform, please contact us at support@dravven.com with relevant details and documentation. We will investigate the matter and take appropriate action as per our policies and legal obligations.
Protecting user data is a top priority at Dravven. We collect and process personal information in accordance with our Privacy Policy, which outlines how we use, store, and protect user data.
Chatbot interactions may involve the collection of user inputs and other data to improve service quality and customization. We do not sell or share personal data with third parties for marketing purposes without user consent.
Users can review and update their privacy settings and preferences within their Dravven account. We employ industry-standard security measures to safeguard data against unauthorized access, loss, or misuse.
Dravven strives to maintain high service availability for our users, including uninterrupted access to chatbot support and other features. However, there may be times when scheduled maintenance or system upgrades are necessary to ensure optimal performance.
We will make reasonable efforts to notify users in advance of any planned maintenance that may affect service availability. In cases of unforeseen disruptions, such as server outages or technical issues, our support team will work diligently to restore services promptly.
Dravven does not guarantee continuous or error-free operation of our platform. Users acknowledge that occasional downtime or service interruptions may occur and agree to exercise patience and understanding during such circumstances.
Certain features or services offered by Dravven may require payment, as outlined in our pricing and subscription plans. Users are responsible for reviewing and understanding the payment terms associated with their chosen plan, including recurring charges and billing cycles.
Refunds may be available under specific conditions as per our Refund Policy. Requests for refunds must be submitted in accordance with the policy guidelines and may be subject to review by our billing department.
Dravven reserves the right to modify pricing, subscription plans, or payment terms with reasonable notice to affected users. Changes to pricing or billing practices will not affect ongoing subscriptions until the next billing cycle.
In no event shall Dravven or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including chatbot support. This includes but is not limited to damages for loss of profits, data, or goodwill.
Users agree that Dravven's liability, if any, for any claim arising out of or related to our services shall not exceed the amount paid by the user to Dravven within the past twelve months, or a nominal amount if no payments have been made.
The limitations of liability set forth in these terms apply regardless of the cause of action, whether in contract, tort (including negligence), or otherwise, and even if Dravven has been advised of the possibility of such damages.
These Terms of Service and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws. Any legal action or proceeding arising out of or related to these terms shall be brought exclusively in the courts.
Users agree to waive any objection to the jurisdiction of such courts and waive any claim that such courts are an inconvenient forum. Any dispute resolution proceedings shall be conducted in English.
Dravven encourages users to seek amicable resolution of disputes through direct communication and mediation whenever possible. However, if legal action becomes necessary, both parties agree to comply with the applicable laws and court procedures.
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