Our commitment at Elysiaen is to deliver top-notch email marketing services to our clients. Nonetheless, we recognize that situations may arise where a refund is necessary. This Refund Policy delineates the process for refund requests and the conditions under which refunds are granted.
Refunds are available under the following circumstances:
1. Trial Period Cancellation: If our services fail to meet your expectations during the trial period, you can request a complete refund. Please be aware that specific terms and conditions may govern trial periods, and refunds are subject to assessment.
2. Service Interruption: Should a significant service interruption occur, preventing you from utilizing our services for an extended duration, you may qualify for a prorated refund covering the disrupted period.
3. Dissatisfaction with Services: If you find our services unsatisfactory for any reason, you can request a refund within a reasonable timeframe from the date of purchase. Refunds based on dissatisfaction are contingent upon review and approval by our team.
To initiate a refund, kindly reach out to our support team via email at support@elysiaen.com. Upon receipt of your refund request, our team will carefully review it, and additional information may be required for processing. Please note that we retain the right to decline refund requests that do not meet the eligibility criteria outlined in this policy.
It's essential to recognize that certain circumstances may not warrant refunds, including:
1.Requests submitted beyond the specified refund eligibility period.
2.Breach of our Terms of Service or Acceptable Use Policy..
3.Refund requests for services already rendered or partially utilized.
4.Refund appeals for promotional or discounted services.
For inquiries or clarifications regarding our Refund Policy, don't hesitate to contact us at support@elysiaen.com. Our support team is available to address any queries related to refunds promptly.
We reserve the right to revise or amend this Refund Policy at our discretion, without prior notification. Any alterations will be immediately effective upon posting on this page, and your continued utilization of our services implies acceptance of these adjustments.