Fynplee is committed to providing quality image recognition services to our users. If you are not satisfied with our services, you may be eligible for a refund, subject to the terms outlined in this policy.
Refunds are only available for purchases made directly through Fynplee’s website. If you purchased our services through a third party, please contact them directly for refund information.
To request a refund, please contact our support team within 30 days of your purchase. Refund requests made after 30 days will not be considered.
Refunds are available for services that are proven to be defective or not as described. To qualify for a refund, you must provide evidence of the issue, such as screenshots or error messages.
If you experience technical issues with our image recognition services, we recommend contacting our support team for assistance before requesting a refund. Often, technical issues can be resolved quickly.
Refunds will not be granted for user errors, such as uploading incorrect images or misinterpreting the results provided by our services.
In some cases, partial refunds may be issued. For example, if you purchased a subscription and only used the service for a portion of the subscription period, you may be eligible for a partial refund.
The amount of the partial refund will be calculated based on the unused portion of the subscription. Administrative fees may also apply.
All partial refund requests will be reviewed on a case-by-case basis, and Fynplee reserves the right to deny any partial refund requests at our discretion.
To initiate a refund, please contact our support team with your order number, a description of the issue, and any supporting evidence. Our team will review your request and respond within 5-7 business days.
If your refund request is approved, the refund will be processed using the original payment method. It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
If your refund request is denied, you will receive an explanation of the decision. If you believe the decision was made in error, you may appeal by providing additional information for review.
If you wish to cancel your subscription to Fynplee's image recognition services, you can do so at any time through your account settings. Cancellations will take effect at the end of the current billing cycle.
Cancelled subscriptions will not be eligible for a refund of any fees already paid. You will continue to have access to the services until the end of the current billing cycle.
For assistance with subscription cancellations, please contact our support team. We are here to help ensure a smooth cancellation process.
Fynplee reserves the right to refuse refunds in certain situations, including but not limited to repeated refund requests for the same service or abuse of our refund policy.
Refunds are not available for promotional or discounted services unless explicitly stated in the promotion's terms and conditions.
Custom services or special projects may have different refund terms, which will be communicated to you before the service is provided. Please review these terms carefully before making a purchase.
If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please contact our support team. We are committed to addressing your concerns promptly and effectively.
You can reach our support team via email at support@fynplee.com or through our website's contact form. Please include your order number and a detailed description of your issue.
Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (UTC). We strive to respond to all inquiries within 24 hours during business days.
If you experience technical issues that prevent you from using our image recognition services, please contact our support team immediately. We will work with you to resolve the issue as quickly as possible.
If the issue cannot be resolved and it is determined that the problem lies with our service, you may be eligible for a refund. Please provide detailed information about the issue when requesting a refund.
Refunds for technical issues will be reviewed on a case-by-case basis. Fynplee reserves the right to determine the validity of the issue and the eligibility for a refund.
Fynplee may offer trial periods for certain services. If you sign up for a trial period and decide not to continue with the service, you must cancel before the trial period ends to avoid being charged.
Refunds will not be issued for charges incurred after the trial period if the service was not canceled in time. Please ensure you understand the trial period terms before signing up.
If you encounter issues during the trial period, please contact our support team for assistance. We are here to help ensure you have a positive experience with our services.
