At Jaelara, we strive to provide exceptional chatbot services that meet and exceed your expectations. However, we understand that circumstances may arise where you may need to request a refund. This refund policy outlines the terms and conditions governing refunds for our chatbot services.

Refund Eligibility

Refunds may be considered under the following circumstances:

• If our chatbot services fail to perform as described or are materially defective.
• If you decide to cancel your subscription or service agreement within the specified cancellation period.

Service Failure

If you experience issues with our chatbot services that prevent you from using them effectively, you may be eligible for a refund. To request a refund due to service failure, you must:

• Contact our support team at support@jaelara.com within 30 days of the service failure.
• Provide detailed information about the nature of the issue and any attempts made to resolve it.
• Cooperate with our team to troubleshoot and resolve the issue to the best of our ability.

If we determine that the issue cannot be resolved satisfactorily, we will issue a refund for the unused portion of your subscription or service fee.

Cancellation

If you choose to cancel your subscription or service agreement for any reason, you may be eligible for a refund based on the following criteria:

• You may cancel your monthly subscription at any time, and your access to the chatbot services will continue until the end of the current billing cycle. No refunds will be issued for partial months.
• If you cancel your annual subscription within 30 days of the initial purchase, you will receive a full refund. After the initial 30-day period, refunds will be prorated based on the remaining unused portion of the subscription.

To request a refund for a cancellation, you must:

• Notify us of your intent to cancel your subscription or service agreement by contacting our support team at support@jaelara.com.
• Provide your account details and any relevant information to facilitate the cancellation and refund process.

Non-Refundable Items

Certain items are non-refundable and will not be eligible for a refund, including:

• Custom development work or consulting services provided outside the scope of standard chatbot subscriptions.
• Third-party fees or expenses incurred on your behalf, such as hosting fees or domain registration fees.
• Any fees or charges associated with additional features, add-ons, or upgrades purchased separately from your subscription.

Processing Time

Refunds will be processed within a reasonable timeframe, typically within 5-7 business days of receiving your refund request and confirming eligibility. The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us

If you have any questions or concerns about our refund policy or would like to request a refund, please contact our support team at support@jaelara.com. We are here to assist you and ensure your satisfaction with our chatbot services.