Event Cancellation

In the event that a voting event organized through Jaxiel's platform is canceled by the event organizer, participants may be eligible for a refund based on the organizer's policies and the terms specified for the event. If a voting event is canceled or rescheduled, participants will be notified via email or other communication channels provided by the organizer.

Refund eligibility and procedures for canceled voting events may vary depending on the organizer's policies and the nature of the event. Participants are encouraged to review the event details and refund policies before registering or purchasing votes.

If you have any questions or concerns about a refund for a canceled voting event, please contact the event organizer directly for assistance.

Incorrect Voting Results

If you believe that there has been an error in the voting results displayed on Jaxiel's platform, you may request a refund for your vote. Refunds for incorrect voting results may be granted in cases where there is clear evidence of a technical error or manipulation that has affected the outcome of the vote.

To request a refund for incorrect voting results, please contact our support team with details of the vote in question and any evidence supporting your claim. We will investigate the issue and determine whether you meet the eligibility criteria for a refund. If approved, we will process the refund to the original payment method used for the purchase.

Please note that refunds for incorrect voting results may be subject to review and verification, and we may require additional information or documentation to process your request.

Voting Errors

If you encounter errors while attempting to vote through Jaxiel's platform, and these errors result in unintended or incorrect votes, you may be eligible for a refund. Voting errors may include technical glitches, interface malfunctions, or other issues that prevent you from casting your vote as intended.

To request a refund for voting errors, please contact our support team with details of the error and any evidence supporting your claim. We will review the issue and determine whether you meet the eligibility criteria for a refund. If approved, we will process the refund to the original payment method used for the purchase.

Please note that refunds for voting errors may be subject to review and verification, and we may require additional information or documentation to process your request.

Duplicate Charges

If you notice duplicate charges for the same transaction on your account statement related to purchases made through Jaxiel's platform, please contact our support team immediately to report the issue. We take duplicate charges seriously and will investigate the matter promptly to determine the cause and resolve the issue.

If duplicate charges are confirmed, we will refund the duplicate amount to the original payment method used for the purchase. Refunds for duplicate charges will be processed as soon as possible, and you will receive confirmation once the refund has been initiated.

We apologize for any inconvenience caused by duplicate charges and appreciate your patience and cooperation as we work to resolve the issue.

Technical Issues and Incompatibility

If you encounter technical issues or compatibility problems with our platform or services that cannot be resolved within a reasonable time frame, you may be eligible for a refund. Technical issues may include but are not limited to software bugs, errors, or incompatibility with your device or operating system.

To request a refund due to technical issues or incompatibility, please contact our support team with details of the problem and any troubleshooting steps you have taken. We will investigate the issue and determine whether you meet the eligibility criteria for a refund. If approved, we will process the refund to the original payment method used for the purchase.

Please note that refunds for technical issues or incompatibility may be subject to verification, and we may require additional information or documentation to process your request.

Subscription Cancellations

If you wish to cancel a subscription or recurring payment for services provided through Jaxiel's platform, you may do so at any time by accessing your account settings or contacting our support team. Upon cancellation, future subscription payments will be stopped, and you will retain access to the subscribed services until the end of the current billing period.

We do not offer refunds for subscription cancellations or partial use of subscribed services. However, you may continue to access the subscribed services until the end of the current billing period, after which your access will be terminated unless you renew your subscription.

If you have any questions or concerns about canceling a subscription or recurring payment, please contact our support team for assistance.

Service Disruptions and Downtime

At Jaxiel, we understand the importance of providing reliable and uninterrupted services to our users. However, in the event of unexpected service disruptions or downtime, we may offer refunds or credits to affected users as a gesture of goodwill. Service disruptions may include system outages, technical issues, or maintenance periods that prevent users from accessing our platform.

If you experience a service disruption or downtime that significantly impacts your ability to use our services, please contact our support team to request a refund or credit. We will review your request and determine the appropriate compensation based on the duration and severity of the disruption.

While we strive to minimize service disruptions and downtime, please understand that certain events may be beyond our control. We appreciate your patience and understanding as we work to resolve any issues and restore normal service operations.