At Kaexlen, we strive to provide high-quality SMTP services and customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to certain conditions.
To be eligible for a refund, your request must meet the following criteria:
We reserve the right to deny refund requests that do not meet these criteria or are deemed fraudulent or abusive.
To request a refund, please contact our support team at support@kaexlen.com with your refund request and relevant details, such as your account information and reason for the refund. We will review your request and respond within a reasonable timeframe.
If your request is approved, we will process the refund to the original payment method used for the purchase. Please note that refunds may take several business days to reflect in your account, depending on your financial institution's processing times.
We may deduct any applicable fees, transaction costs, or discounts from the refund amount, and the refunded amount will be calculated based on the unused portion of your subscription.
While we strive to accommodate refund requests whenever possible, certain items or services are non-refundable:
These non-refundable items are outlined during the checkout process or in your subscription agreement. If you have any questions about specific items or services, please contact us before making a purchase.
If you believe there has been an error or unauthorized charge on your account, please contact us immediately at support@kaexlen.com. We will investigate the matter promptly and work to resolve any billing discrepancies or disputes.
Upon receipt of your dispute, we may temporarily suspend the disputed charges pending investigation. We may request additional information or documentation to support your claim and ensure a fair resolution process.
We strive to address billing disputes in a timely and transparent manner, and we appreciate your cooperation and understanding during the resolution process.
You may cancel your subscription or service at any time by contacting our support team at support@kaexlen.com. Upon cancellation, you will retain access to your account and services until the end of your current billing cycle.
No refunds or prorated credits will be issued for cancellations made during a billing cycle. You are responsible for any fees or charges incurred up to the date of cancellation, including usage fees or add-on services.
If you wish to reactivate your account after cancellation, you may be required to pay any outstanding fees or charges and agree to the current terms and conditions.
Kaexlen reserves the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to features, functionalities, pricing, or availability of services.
If a service is discontinued or significantly altered during your subscription period, you may be eligible for a prorated refund based on the unused portion of your subscription. We will notify you of any such changes and refund eligibility as applicable.
We are not liable for any damages or losses resulting from service changes or disruptions, and refunds are provided at our discretion in accordance with this refund policy.
We may update or revise this refund policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates or revisions will be communicated to you via email or through our website.
Your continued use of our SMTP services after the effective date of the revised policy constitutes acceptance of the updated terms. We encourage you to review this refund policy regularly to stay informed about your rights and obligations.
If you have any questions or concerns about our refund policy, please contact us at support@kaexlen.com for assistance.
All refunds are processed in the original currency of the purchase, unless otherwise specified. Kaexlen is not responsible for any fluctuations in exchange rates that may affect the refunded amount in your local currency.
You may incur additional fees or charges from your financial institution for currency conversions or international transactions. These fees are beyond our control and are the responsibility of the account holder.
We recommend consulting with your financial institution or payment provider for information on exchange rates, fees, and any applicable terms and conditions related to currency conversions.
While we strive to honor refund requests within our policy guidelines, certain situations may be exempt from refunds:
These refund exceptions are evaluated on a case-by-case basis, and decisions are made at our discretion. We may consider extenuating circumstances or mitigating factors in determining refund eligibility.
If you believe your refund request qualifies for an exception, please contact us at support@kaexlen.com to discuss your situation.
If you have any questions, concerns, or feedback regarding our refund policy, please don't hesitate to reach out to us. Our support team is available to assist you and address any inquiries you may have.
You can contact us via email at support@kaexlen.com or through our website's contact form. We value your feedback and are committed to providing transparent and responsive customer service.
Thank you for choosing Kaexlen SMTP services, and we appreciate the opportunity to serve your email communication needs.