To be eligible for a refund, you must meet the following criteria:
We reserve the right to refuse refund requests that do not comply with our Refund Policy or if there is evidence of abuse, fraud, or misuse of our refund process.
Certain items and services are non-refundable unless explicitly stated otherwise. These include:
Please review the terms and conditions of your purchase or subscription to determine if it is eligible for a refund. Refunds for eligible items and services will be processed according to the refund method and timeline described below.
Once your refund request is approved and processed, we will initiate the refund to your original method of payment or provide store credit as agreed upon. Refunds are typically processed within 3 business days after approval.
If you paid by credit card, the refund may take additional time to reflect on your statement depending on your card issuer's policies. If you have not received the refund within a reasonable timeframe, please contact us for assistance.
We reserve the right to issue partial refunds, store credit, or alternative compensation at our discretion based on the circumstances of the refund request and the nature of the purchase.
While we strive to accommodate refund requests according to our Refund Policy, there are certain exceptions and circumstances where refunds may not be granted:
We evaluate refund requests on a case-by-case basis and may consider exceptions in extenuating circumstances, such as product defects, delivery issues, or other valid reasons. Please provide detailed information and supporting evidence with your refund request to facilitate the review process.
If your refund request is denied or partially approved, we will provide a clear explanation and any alternative options available, such as store credit, exchanges, or warranty claims, where applicable.
Cancellations of orders, subscriptions, or services may be subject to specific terms and conditions outlined in our Cancellation Policy. Please review the terms of your purchase or subscription agreement for details on cancellation procedures, deadlines, and potential fees or penalties.
If you wish to cancel an order or subscription, please contact our support team at support@rhiancon.com as soon as possible. Cancellations made within the allowable cancellation period may be eligible for a refund or credit, depending on the circumstances and the type of purchase.
Some purchases, such as digital downloads or personalized services, may not be cancellable or refundable once processed or initiated. Our support team will assist you in understanding your cancellation options and any applicable policies.
If you have concerns or disputes regarding a refund or purchase that cannot be resolved through regular channels, we offer a dispute resolution process to address your issues fairly and impartially. Please follow these steps:
We are committed to resolving disputes in a timely and transparent manner, taking into account the interests of all parties involved. Our goal is to ensure customer satisfaction while upholding our policies and legal obligations.
If you have questions about our dispute resolution process or need assistance with a dispute, please contact our support team for guidance and support.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on Rhiancon's website, and your continued use of our services after such changes constitutes acceptance of the revised Refund Policy.
We encourage you to review this Refund Policy regularly to stay informed about our refund processes, eligibility criteria, and any updates or amendments. If you have questions or concerns about changes to the policy, please contact us for clarification or assistance.
Your satisfaction and trust are important to us, and we are committed to providing clear and transparent refund policies that benefit our customers and uphold our standards of service excellence.
This Refund Policy and any disputes or claims arising from or related to refunds or purchases on Rhiancon are governed by the laws without regard to its conflict of law provisions.
Any legal action or proceeding regarding refunds or disputes shall be brought exclusively in the courts and you consent to the jurisdiction of such courts for resolving any such disputes.
If any provision of this Refund Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Communication regarding refunds and related matters will primarily be conducted through the email address associated with your Rhiancon account. It is your responsibility to ensure that your contact information, including your email address, is accurate and up-to-date to receive important notifications and updates.
We may send notifications regarding refund requests, processing status, approvals, denials, and any additional information required for the resolution of refund-related issues. Please check your email regularly and review messages from Rhiancon to stay informed about the progress of your refund request.
If you have not received a response or notification within a reasonable timeframe, please check your spam or junk folders and contact our support team if necessary. We are committed to maintaining transparent communication throughout the refund process to assist you effectively.
While we strive to process refunds accurately and promptly according to our Refund Policy, Rhiancon, its directors, employees, partners, agents, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from refund-related matters.
We do not warrant that refunds will be issued under all circumstances or guarantee specific outcomes regarding refund requests. Refund eligibility, processing times, and final decisions are subject to our Refund Policy and applicable terms and conditions.
Your use of Rhiancon and submission of refund requests indicate your acceptance of the limitations of liability outlined in this section. If you have concerns about our refund processes or need assistance, please contact our support team for guidance and support.