At Selyra, we strive to provide the best possible service to our customers. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting one.
Our goal is to make the refund process as simple and straightforward as possible. We value your business and are committed to addressing any issues you may have with our services. If you have any questions or need assistance, please contact us at support@selyra.com.
Please read this policy carefully to understand your rights and responsibilities regarding refunds. By using our services, you agree to the terms outlined in this Refund Policy.
To be eligible for a refund, you must request it within a specific time frame from the date of purchase. The eligibility period varies depending on the type of service or product purchased. Please refer to the specific terms and conditions associated with your purchase for more details.
Refunds are generally available for services that have not been used or accessed. If you have used or accessed the service, you may not be eligible for a full refund. However, partial refunds may be considered on a case-by-case basis.
We reserve the right to refuse a refund request if it does not meet the criteria outlined in this policy. Additionally, any promotional or discounted items may be final sale and not eligible for a refund. For further clarification, please contact our support team at support@selyra.com.
If you believe you are eligible for a refund, please contact us at support@selyra.com with your request. Include your order number, the reason for the refund request, and any relevant details that may help us process your request efficiently.
Our customer support team will review your request and respond within a reasonable time frame. We may ask for additional information or documentation to verify your eligibility for a refund. Please cooperate with our team to ensure a smooth and timely resolution.
Once your refund request is approved, we will process the refund using the original payment method. Please allow a few business days for the refund to appear in your account, as processing times may vary depending on your financial institution.
After receiving your refund request, we will conduct a thorough review to determine its validity. This process may take up to 10 business days. We appreciate your patience as we work to ensure that all refund requests are handled fairly and accurately.
If your refund request is approved, we will notify you via email and initiate the refund process. The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution. Typically, refunds are processed within 5-7 business days.
In some cases, we may issue a partial refund if only a portion of the service was used or if there are extenuating circumstances. We will communicate any such decisions to you promptly. If your refund request is denied, we will provide an explanation and offer alternative solutions, if applicable.
Certain services and products are non-refundable. This includes customized services, one-time use products, and any digital content that has been downloaded or accessed. These items are clearly marked as non-refundable at the time of purchase.
We do not offer refunds for services that have already been rendered or for subscriptions that have been used beyond the free trial period. It is your responsibility to cancel any subscriptions before the renewal date to avoid being charged for the next billing cycle.
If you are unsure whether a service or product is refundable, please review the terms and conditions associated with your purchase or contact us at support@selyra.com for clarification before making a purchase.
If you dispute a charge or initiate a chargeback with your bank or credit card company, please notify us immediately at support@selyra.com. We will work with you to resolve the issue and ensure that any misunderstandings are clarified.
Initiating a chargeback without contacting us first may delay the resolution process and could result in the suspension of your account. We encourage you to reach out to our support team to discuss any concerns before taking such actions.
If a chargeback is found to be unjustified, we reserve the right to pursue the outstanding balance and any associated fees. We value open communication and aim to resolve disputes amicably whenever possible.
Items purchased during promotions or at a discounted rate may have different refund terms than those purchased at full price. Please review the specific terms and conditions of the promotion or discount before making a purchase.
In general, promotional and discounted items are considered final sale and may not be eligible for refunds. However, we will consider refund requests on a case-by-case basis if there are extenuating circumstances.
If you have any questions about the refund policy for promotional or discounted items, please contact us at support@selyra.com. We are here to help and will provide clarification as needed.
If you wish to cancel a subscription, you must do so before the next billing cycle to avoid being charged for the following period. You can cancel your subscription through your account settings or by contacting us at support@selyra.com.
Upon cancellation, you will continue to have access to the service until the end of the current billing period. No refunds will be issued for the remaining portion of the billing period after a subscription is canceled.
If you experience any issues with canceling your subscription or have questions about the process, please reach out to our support team for assistance. We are committed to making the cancellation process as smooth as possible.
If you experience technical issues that prevent you from using our services, please contact us immediately at support@selyra.com. We will work with you to resolve the issue and ensure that you can access the services you have purchased.
In the event that we are unable to resolve the technical issue, you may be eligible for a refund. Our team will assess the situation and determine the appropriate course of action based on the nature of the issue and the extent to which it affected your use of the service.
We take technical issues seriously and strive to provide timely solutions. Your satisfaction is important to us, and we will make every effort to address any problems you encounter.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team at support@selyra.com. We are here to help and will respond to your inquiries as quickly as possible.
Your feedback is valuable to us, and we appreciate your patience and understanding as we work to resolve any issues you may have. Our goal is to provide a positive experience for all our customers.
Thank you for choosing Selyra. We appreciate your business and are committed to delivering high-quality services and support.
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