Welcome to Torxvic's Refund Policy. This document outlines our policy regarding refunds for purchases made through our website or services. We strive to provide a fair and transparent refund process for our customers while ensuring the sustainability of our business.
By making a purchase from Torxvic, you agree to abide by the terms of this Refund Policy. If you have any questions or concerns about our refund process, please contact us at support@torxvic.com.
Torxvic reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
To be eligible for a refund, you must meet certain criteria outlined in this section. Refunds may be issued for purchases made directly through Torxvic's website or services within a specified timeframe, typically within 30 days of the original purchase date.
We may require proof of purchase, such as a receipt or order confirmation, to verify your eligibility for a refund. Refunds may not be available for certain products or services, such as digital downloads or personalized items, as indicated at the time of purchase.
If you believe you are eligible for a refund, please contact us at support@torxvic.com with your request. We will review your request and determine whether you meet the eligibility criteria for a refund.
Once your refund request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
Please note that it may take some time for the refunded amount to be reflected in your account, depending on the processing time of your payment provider. If you have not received your refund within a reasonable timeframe, please contact us for assistance.
Refunds are typically processed within 7-10 business days of approval. If you have any questions or concerns about the status of your refund, please don't hesitate to reach out to us at support@torxvic.com.
Some products or services may not be eligible for refunds, as indicated at the time of purchase. Non-refundable items may include but are not limited to:
Please review the terms and conditions of your purchase carefully to determine whether it is eligible for a refund.
Customers may cancel their orders within a specified timeframe, typically within 24 hours of purchase, to be eligible for a full refund. Cancellation requests received after this timeframe may be subject to review and may not be eligible for a refund. To request a cancellation, please contact us at support@torxvic.com.
We understand that circumstances may arise that require the cancellation of an order, and we strive to accommodate such requests to the best of our ability. However, please note that some products or services may have specific cancellation policies or may not be eligible for cancellation once the order has been processed. We encourage you to review the terms and conditions of your purchase carefully before placing your order.
In the event that an order is canceled and a refund is issued, please allow up to 7-10 business days for the refunded amount to be reflected in your account, depending on the processing time of your payment provider. If you have any questions or concerns about the status of your refund, please don't hesitate to reach out to us for assistance.
In some cases, partial refunds may be granted for products or services that have been partially used or consumed. The amount of the partial refund will be determined based on the extent of usage or consumption and will be at the discretion of Torxvic. Please contact us at support@torxvic.com for more information.
We understand that situations may arise where a full refund may not be appropriate, but we still want to ensure that our customers are treated fairly. In such cases, we may offer a partial refund as a gesture of goodwill to compensate for any inconvenience caused. Our goal is to find a solution that satisfies both parties and maintains a positive customer experience.
Please note that partial refunds may not be available for all products or services and are subject to review on a case-by-case basis. If you believe you are entitled to a partial refund, please contact us with your request and provide any relevant information or documentation to support your claim. We will review your request and respond to you as soon as possible.
Refunds may not be available for certain products or services that are deemed non-refundable by Torxvic. Additionally, refunds may be denied if the product or service has been used in a manner that violates our terms of service or constitutes abuse of our refund policy. Torxvic reserves the right to refuse refunds in such cases.
While we strive to provide a fair and transparent refund policy, there are instances where refunds may not be possible due to circumstances beyond our control. For example, if a product or service has been delivered as described and meets the customer's expectations, we may not be able to offer a refund solely based on a change of mind or personal preference.
We encourage customers to carefully review the terms and conditions of their purchase before completing the transaction to ensure that they fully understand our refund policy and any exceptions that may apply. If you have any questions or concerns about whether a product or service is eligible for a refund, please contact us for clarification before making your purchase.
Please note that processing fees, such as transaction fees or currency conversion fees, may apply to refunds issued by Torxvic. These fees are determined by third-party payment processors and are non-refundable. Customers are responsible for any processing fees associated with their refund.
While we strive to provide a seamless and hassle-free refund process, it's important to be aware of any additional fees that may apply. Processing fees are charged by payment processors for handling transactions and currency conversions and are not within our control. As such, we are unable to refund these fees as part of the refund process.
If you have any questions or concerns about processing fees or any other aspect of the refund process, please don't hesitate to reach out to us for clarification. Our goal is to ensure that our customers have a positive experience when interacting with Torxvic, and we are here to assist you with any issues or inquiries you may have.
Torxvic reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
We understand that changes to our refund policy may impact our customers, and we are committed to ensuring that any updates or modifications are communicated clearly and transparently. If significant changes are made to this policy that materially affect how refunds are processed or eligibility criteria, we will notify customers via email or through a prominent notice on our website.
We value your feedback and input, and we encourage you to contact us if you have any questions or concerns about the changes to our refund policy. Your satisfaction is important to us, and we will do our best to address any issues or inquiries you may have regarding our refund process.
Once a refund has been approved, the refunded amount will be processed within 7-10 business days. The exact timeframe for receiving the refunded amount may vary depending on the payment method used and the processing time of your financial institution. Credit card refunds, for example, typically appear on your statement within a few business days, while refunds to bank accounts may take longer.
We strive to process refunds as quickly as possible to minimize any inconvenience to our customers. However, please be aware that external factors such as bank processing times and international transactions may affect the speed at which you receive the refunded amount. If you have not received your refund within the expected timeframe, please contact us for assistance.
It's important to note that while we initiate the refund process promptly upon approval, the time it takes for the refunded amount to appear in your account is ultimately dependent on the policies and procedures of your financial institution. Rest assured, we are committed to ensuring that refunds are processed efficiently and that any delays are minimized to the best of our ability.