Upon receiving your order, Vexylux will begin processing it promptly. Orders are typically processed within 1-2 business days, but processing times may vary depending on order volume and product availability.
Once your order is processed, you will receive a confirmation email with your order details and tracking information, if applicable.
Vexylux offers various shipping methods to accommodate your needs. Standard shipping is available for domestic and international orders, with expedited shipping options available for an additional fee.
Shipping rates and delivery times vary depending on your location and selected shipping method. You will have the opportunity to choose your preferred shipping option during the checkout process.
Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 3-7 business days for domestic orders and 7-21 business days for international orders.
Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days for domestic orders and 3-7 business days for international orders.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order by entering the tracking number provided into the carrier's website.
Please note that tracking information may not be immediately available for all orders, especially for international shipments, due to carrier processing times.
If you need to make changes to or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
If your order has already been shipped, you may be able to return it for a refund or exchange, subject to our returns policy.
In rare cases, certain items may be temporarily out of stock or backordered. If any items in your order are backordered, we will notify you promptly and provide an estimated shipping date.
You will have the option to wait for the backordered items to become available, choose alternative items, or cancel the backordered items from your order.
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Customs policies vary widely from country to country, so please check with your local customs office for more information on any potential fees.
Vexylux is not responsible for lost or damaged shipments once they have been handed over to the carrier for delivery. However, if your order is lost or damaged in transit, please contact us immediately so that we can assist you in filing a claim with the carrier.
We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of receipt. Returned items must be in their original condition and packaging, and you will be responsible for return shipping costs.
Please contact us to initiate a return or exchange and receive further instructions. Once we receive the returned items, we will process your refund or exchange promptly.
If you have any questions or concerns about our fulfillment policy or need assistance with your order, please don't hesitate to contact us at support@vexylux.com. Our customer service team is here to help and will respond to inquiries in a timely manner.
