At Faelith, we strive to provide the best possible marketing automation services to our clients. We understand that sometimes things may not go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be considered and the process for requesting a refund.
Our goal is to ensure that you are satisfied with our services. If you encounter any issues or are not satisfied with our services, please contact our customer support team so we can work with you to resolve the matter.
This Refund Policy applies to all purchases made on our platform, including subscriptions and one-time service fees. By using our services, you agree to the terms outlined in this policy.
Refunds are available for new users who are not satisfied with our services within the first 30 days of their initial purchase. If you are a new user and wish to request a refund, you must do so within 30 days of the purchase date. Refunds will not be issued after this 30-day period.
Refunds are not available for renewal payments or subsequent subscription periods. If you do not wish to continue your subscription, you must cancel it before the next billing cycle to avoid being charged. Refunds will not be issued for partial use or the remaining time of a subscription period.
Refunds are not available for any add-on services, custom work, or special promotions. All sales of these items are final, and no refunds will be issued unless otherwise stated in a separate agreement.
To request a refund, please contact our customer support team at support@faelith.com with your order details, including your account information and the reason for the refund request. Our support team will review your request and respond within five business days.
If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider's policies.
If your refund request is denied, our support team will provide an explanation and work with you to address any concerns you may have. We are committed to ensuring your satisfaction and will make every effort to resolve any issues.
Refunds will not be issued for accounts that are terminated due to a violation of our Terms and Conditions or other policies. If your account is found to be in breach of our terms, you will not be eligible for a refund.
Refunds will not be issued for downtime or technical issues that are beyond our control, including but not limited to internet service provider outages, natural disasters, or other force majeure events. We will make every effort to ensure our services are available and functioning correctly, but we cannot guarantee uninterrupted service.
Refunds will not be issued for dissatisfaction resulting from your failure to understand or use our services correctly. We provide comprehensive resources and support to help you make the most of our platform, and it is your responsibility to utilize these resources effectively.
If you have any questions or concerns about this Refund Policy or the process for requesting a refund, please contact us at support@faelith.com. Our customer support team is here to assist you and ensure that you have a positive experience with Faelith.
We value your business and are committed to providing exceptional service. If you encounter any issues or are not satisfied with our services, please let us know so we can work with you to address your concerns.
Thank you for choosing Faelith for your marketing automation needs. We appreciate your trust in our platform and are dedicated to helping you achieve your marketing goals.
Faelith offers comprehensive marketing automation services designed to enhance your campaigns' efficiency and effectiveness. If you are not satisfied with the performance of a specific marketing campaign managed through our platform, you may be eligible for a refund or credit towards future services. Refund requests for marketing campaigns must be made within 30 days of the campaign's completion.
To request a refund for a marketing campaign, please provide detailed information about the campaign, including metrics and specific issues you encountered. Our team will review your request and the campaign's performance data to determine if a refund or credit is warranted. Please note that refunds for marketing campaigns are evaluated on a case-by-case basis and are not guaranteed.
If your refund request is approved, we will process the refund using the original payment method or issue a credit to your account for future use. Please allow several business days for the refund to appear in your account, depending on your payment provider's policies. For any questions regarding refunds for marketing campaigns, contact us at support@faelith.com.
Faelith offers a variety of add-on services to complement your marketing automation needs, including advanced analytics, custom integrations, and personalized consulting. If you are not satisfied with any add-on service, you may be eligible for a refund. Refund requests for add-on services must be submitted within 14 days of purchase.
To request a refund for an add-on service, please contact our customer support team with your account details and a description of the issue. We will review your request and determine if a refund is appropriate based on the circumstances. Refunds for add-on services are evaluated individually and are not automatically granted.
If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider's policies. If you have any questions about refunds for add-on services, please reach out to us at support@faelith.com.