Unlock the Power of Connections with Quenaris
At Quenaris, we strive to ensure your satisfaction with our CRM platform and services. If you are not completely satisfied with your purchase, we offer a refund under certain conditions. To be eligible for a refund, you must request a refund within 3 days of your initial purchase date. Refunds are only available for the initial purchase of a subscription plan and do not apply to any subsequent renewals or upgrades.
We may require proof of purchase or other verification information to process your refund request. Refunds will only be issued to the original payment method used for the purchase. If you received a promotional discount or free trial as part of your purchase, the refund amount will be reduced by the value of the discount or trial period.
Please note that certain products or services may be non-refundable, as indicated at the time of purchase or in the product description. Additionally, refunds are subject to our discretion and may be denied if we determine that you have violated our terms and conditions or engaged in fraudulent or abusive behavior.
To request a refund, please contact our customer support team . You will be required to provide your account details, purchase information, and a reason for your refund request. Our customer support team will review your request and determine whether you are eligible for a refund based on our refund policy.
If your refund request is approved, we will process the refund within 3 days of approval. The refund amount will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
If your refund request is denied, you will be notified of the reason for the denial. You may have the opportunity to appeal the decision or seek alternative solutions to address your concerns. Our goal is to resolve any issues promptly and fairly to ensure your satisfaction with our products and services.
If you wish to cancel your subscription and request a refund, you may do so at any time by contacting our customer support team or following the cancellation instructions provided on our website or within the platform. Upon cancellation, your subscription will be terminated, and you will no longer have access to the features and services included in your subscription plan.
Refunds for subscription cancellations will be prorated based on the remaining unused portion of your subscription term. For example, if you cancel your subscription halfway through the billing cycle, you will receive a refund for the unused portion of that billing cycle. Refunds will be processed in accordance with our refund eligibility criteria and refund process.
Please note that if you cancel your subscription after the refund eligibility period has expired, you will not be entitled to a refund, and your access to the platform will continue until the end of the current billing cycle.
There are certain circumstances in which refunds may not be granted, including but not limited to:
Quenaris reserves the right to deny refund requests in cases where we determine, in our sole discretion, that the refund policy has been abused or that the customer is not acting in good faith.
If you believe that a refund has been improperly denied or processed, you may submit a refund dispute to our customer support team for review. Please provide any relevant information or documentation to support your dispute, and we will investigate the matter promptly.
We strive to resolve refund disputes fairly and amicably, and we may offer alternative solutions or accommodations to address your concerns. However, please note that our decision regarding refund disputes is final, and we may not be able to accommodate all requests.
If you are still unsatisfied with the outcome of your refund dispute, you may have the option to pursue alternative avenues for resolution, such as mediation or arbitration, as outlined in our terms and conditions.
Refunds are typically processed within 3 days of approval. However, the actual time it takes for the refund to appear in your account may vary depending on your financial institution and payment method. Please allow additional time for the refund to be credited to your account after it has been processed by Quenaris.
If you have not received your refund within a reasonable amount of time or if you have any questions or concerns regarding the status of your refund, please contact our customer support team for assistance. We will be happy to provide you with any necessary updates or information regarding your refund.
Quenaris is not responsible for any delays or issues related to the processing of refunds by third-party payment processors or financial institutions. If you have any concerns about the status of your refund, we recommend contacting your payment provider for further assistance.
Quenaris reserves the right to modify or update this refund policy at any time without prior notice. Any changes or updates to the refund policy will be effective immediately upon posting on this page. It is your responsibility to review this refund policy periodically for changes.
Your continued use of Quenaris after any such changes constitutes your acceptance of the revised refund policy. If you do not agree with the terms of the refund policy, you may not use Quenaris and should discontinue use of the platform immediately.
If you have any questions or concerns about the refund policy or its application, please contact our customer support team for clarification or assistance.
Unlock the Power of Connections with Quenaris