At Vexarad, we strive to provide excellent marketing automation services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for obtaining a refund for subscription plans purchased through our platform. By purchasing a subscription plan on Vexarad, you agree to this Refund Policy. If you have any questions or need further assistance, please contact us at support@vexarad.com.
Vexarad offers various subscription plans that grant access to different features and levels of service. Subscription plans are billed on a recurring basis (monthly or annually) as specified at the time of purchase. Due to the nature of our services, we generally do not offer refunds for subscription fees already paid, except as outlined in this policy.
While our general policy is not to offer refunds, we understand that exceptional circumstances may require us to reconsider. We may, at our sole discretion, provide a refund in the following situations:
To request a refund, please follow these steps:
Email us at support@vexarad.com with the subject line "Refund Request" and include your account details and the reason for your refund request.
If applicable, provide any supporting documentation or evidence that substantiates your claim (e.g., screenshots of technical issues or billing statements showing errors).
Our support team will review your request and respond within 5-7 business days. We may ask for additional information or clarification if needed.
If your refund request is approved, we will process the refund within 10 business days. The refund will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
The following situations are not eligible for refunds:
Initiating a chargeback through your bank or credit card provider without first contacting Vexarad to resolve the issue is considered a violation of this Refund Policy. If you initiate a chargeback, your account may be suspended or terminated, and any outstanding balances will remain your responsibility. We encourage you to contact us at support@vexarad.com to resolve any billing issues before initiating a chargeback.
IVexarad reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We will notify you of any significant changes by email and/or through a notice on our Website. Your continued use of our services after the posting of changes constitutes your acceptance of the modified Refund Policy.
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
Email: support@vexarad.com
Once your refund request is approved, we will process the refund within 10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
No, renewal payments are non-refundable. You will receive a reminder email before the renewal date, and you may cancel your subscription before the renewal date to avoid being charged.
If you were incorrectly billed or charged multiple times for the same service, please contact us at support@vexarad.com with your account details and billing statements showing the errors. We will review your request and issue a refund for the incorrect charges if confirmed.
If you are genuinely dissatisfied with our services within the first 14 days of your initial subscription, you may request a refund. This policy applies only to new customers and does not cover renewals or subsequent billing cycles.
If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
Subscriptions purchased during promotional offers or discounts are non-refundable.
Thank you for choosing Vexarad. We appreciate your business and are committed to providing you with the best possible service. If you have any further questions or concerns, please do not hesitate to contact us at support@vexarad.com..